Betting is entertainment — it should never become a burden. i89 wants every member to play in a healthy way, within their means, and with enjoyment. On this page, you'll find all the protection tools and guidelines you need.
Steps We've Taken to Protect Our Members
I89 verifies the age of every new registrant. Users under 18 are not permitted to open an account, and age is also confirmed during KYC. Protecting minors is our highest priority.
18+ VerificationDaily, weekly, and monthly deposit limits can be set from your Account Settings. Limits take effect immediately once set. Increasing a limit is subject to a cooling period.
Self-ControlIf you feel like things are getting a bit out of hand, you can put your account on a break through support — from 30 days to permanently. Once self-exclusion is active, no marketing messages will be sent either.
At Any TimeWhen Reality Check is enabled on i89, you'll receive a notification at set intervals letting you know how long you've been playing. It helps you stay aware of your time spent gaming.
Automatic NotificationsYour account's transaction history and betting records are available at any time. Deposits made, withdrawals taken, and total betting spend — all of it is displayed transparently.
Fully TransparentIf you ever feel you need support, i89's support team is available around the clock and ready to assist you in English. Any request related to responsible gaming is handled as the highest priority.
Always Here for YouHow Each Tool Works and When You Need It
Set your own maximum limit on how much you can deposit within a given period.
Account Settings → Limit Management → Deposit Limit. Choose daily / weekly / monthly.
Set a maximum duration for each playing session. When your time is up, you'll receive a logout notification.
Account Settings → Responsible Gaming → Session Limit. Set it in hours or minutes.
Set a cap on the maximum amount you can bet within a given period. An effective way to resist the temptation of placing sudden large bets.
Go to Account Settings → Limit Management → Bet Limit. Choose your amount and time period.
If you need a short break, set a cooling-off period. During this time, you won't be able to access your account.
Contact support via live chat and say "I want a cooling-off period". Choose a duration from 24 hours up to 6 weeks.
For long-term breaks, self-exclusion offers the highest level of protection. It can be set for a minimum of 30 days or made permanent.
Contact support to activate it. Once active, you won't be able to log into your account and no promotional messages will be sent to you.
You'll receive regular notifications reminding you how long you've been playing.
Go to Account Settings → Responsible Gaming → Reality Check. Set your reminder interval anywhere from 15 minutes to 2 hours.
Ask yourself the questions below. If two or more answers are "yes", reach out to i89.
Does watching a match feel pointless unless you have a bet on it?
Are you hiding how much you bet from your family or friends?
Are you placing bigger bets after a loss, trying to win back what you've lost?
Is betting causing you to spend beyond your means?
Do you feel unable to stop betting even when you want to?
Is betting affecting your work, studies, or relationships?
If you answered "Yes" to any of the questions above, please reach out to i89 via Live Chat. Our support team will help you set up self-exclusion or any other protective measure — no questions asked.
A Simple Step-by-Step Process
Click the chat icon in the bottom-right corner of the i89 website and say "I want to self-exclude".
A support agent will ask how long you'd like to take a break — 30 days, 3 months, 6 months, or permanently.
For security, a one-time OTP will be sent to the mobile number registered to your account.
Once your self-exclusion request is confirmed, your account is placed on a break immediately. No further marketing messages or promotional emails will be sent.
Once the exclusion period ends, your account will not reopen automatically. If you wish to return, you'll need to contact support and complete a cooling-off period.
If you attempt to open a new account while a self-exclusion is active, that account will also be blocked. i89's system is able to detect new registrations made under the same identity.
For many people, betting on cricket makes the experience of watching the game even more exciting. When you have a bet riding on your team in a Bangladesh–India match, every ball carries a different kind of tension. Responsible gaming exists to protect exactly that feeling — because the moment betting causes stress instead of enjoyment, it stops being entertainment.
Responsible gaming at i89 goes beyond rules and regulations. It's a mindset — one where you see betting as a small, enjoyable part of life, not life itself. A simple way to define responsible betting: only set aside an amount each month that, if lost entirely, would have no impact on your family.
The most dangerous pattern in betting is called "chasing losses" — placing bigger bets after a loss in an attempt to win back what you've lost. Once you fall into this trap, it's hard to get out. There's no guarantee that today's loss becomes tomorrow's win — every match is independent, every bet starts fresh.
I89 never encourages this kind of behaviour. If someone is placing large bets repeatedly and their balance is dropping fast, our system detects it and proactively reaches out. This is part of i89's responsible gaming commitment.
If younger siblings or children at home have access to your mobile device, keep them away from your i89 account. Never share your login credentials and always log out after each session. i89's parental control settings provide an additional layer of protection for minors.
If you're concerned about someone close to you and their betting behaviour, talk to them openly. Sometimes a simple, honest conversation from a familiar face can make all the difference. i89's support team also offers guidance to family members — feel free to reach out directly if needed.
Decide in advance how much you're willing to spend on betting each week or month, and stick to that limit.
If you're on a losing streak, stop for the day. Placing large bets out of frustration almost always leads to greater losses.
Wins and losses are part of betting — no strategy guarantees a win every time.
Never place bets with borrowed money or funds meant for essential household expenses.
Don't play every single day — keep it occasional. Treat betting as entertainment, not a habit.
Avoid betting when you're feeling tired, angry, or stressed. These are not the right conditions for making sound decisions.
I89 never sends messages that pressure you into betting more. Our promotions team follows responsible gaming guidelines, and no offers are sent to anyone who has activated self-exclusion.
Frequently Asked Questions About i89 Membership Benefits
Members in i89's VIP program advance through tiers based on their betting activity. There are typically four levels: Bronze, Silver, Gold, and Platinum.
Moving up VIP tiers unlocks a range of benefits, including higher bonus percentages, lower wagering requirements, faster withdrawal processing, and a dedicated support manager. Platinum-tier members also receive a special birthday bonus and early access to new features.
Full details on VIP membership tiers and the betting thresholds required to reach each level on the Promotions page Yes, you do. One important thing to keep in mind — there's no need to over-bet just to climb VIP tiers. Stick to normal, responsible betting and you'll progress steadily over time.
With i89's referral program, both you and the person you refer benefit. Your account comes with a unique referral link — anyone who registers using that link is counted as your referral.
When your referred friend makes their first deposit, you receive a bonus credit. The bonus amount depends on the size of your friend's first deposit. For the current referral bonus rate, on the Promotions page as it is updated from time to time.
Keep in mind that referral bonuses are also subject to wagering requirements. Referrals from members of the same household or the same device are generally not counted — the referral program is designed for genuinely new members.
Set your budget, define your limits, and enjoy betting with peace of mind. i89's safety tools are always there for you.