i89 FAQ – All Your Questions Answered Here

If i89 isn't loading on your app or mobile browser, start with a few simple steps:

1. Check your internet connection: Check whether your mobile data or Wi-Fi is working properly. Try opening another website to confirm.
2. Clear your browser cache: Go to your Chrome or Safari settings, clear your browsing data and cache, then try opening i89.casino again.
3. Update your browser: Older browser versions often struggle to load modern sites. Update your browser from the Play Store or App Store.
4. Restart your phone: Restart your phone. This often resolves the issue on its own.
5. Try a different browser: If Chrome isn't working, try Firefox or Samsung Browser.

If the issue persists after trying everything above, reach out to i89 via live chat. Share your phone model and Android/iOS version so the support team can resolve it faster. On the Platform page You'll also find a detailed guide for mobile access.

After claiming any bonus at i89, the bonus funds cannot be withdrawn directly — you must first meet the "wagering requirement" by placing a set amount in bets. For example, if you receive a 1,000 BDT bonus with a 10x wagering requirement, you'll need to place a total of 10,000 BDT in bets before that bonus becomes withdrawable.

A few important things to note:

1. Not all markets contribute equally to wagering — Sports Betting typically counts at 100%.
2. A minimum odds requirement applies — typically only bets placed at odds of 1.5 or higher count toward wagering.
3. Bonuses come with an expiry — if wagering isn't completed within the set period, typically 7 to 30 days, the bonus will be forfeited.
4. You can check how much wagering remains at any time in the bonus section of your account.

Each bonus has its own specific terms and conditions. To find out the exact wagering multiplier and validity period for any bonus, the Bonus page Read the details or ask us via live chat.

Yes — i89 offers two options for stepping away from your account: a temporary pause or a permanent closure:

Cooling-Off Period (Temporary Break): You can pause your account for anywhere between 24 hours and 6 weeks. During this time, you won't be able to log in and will receive no marketing messages. The account unlocks automatically once the period ends.

Self-Exclusion (Long-Term): You can close your account for a minimum of 30 days or permanently. Unlike the cooling-off period, self-exclusion does not unlock automatically once the set time is up — you'll need to contact support to reactivate.

To request any type of break, contact i89 live chat and say "I'd like to place my account on a break." The support agent will ask for the duration and activate it immediately after OTP verification. For more details on this feature, On the Responsible Gaming page available.

The welcome bonus at i89 is fully automatic — no code to enter and no separate application required. Simply make your first deposit after opening a new account and the bonus will be credited instantly.

How the bonus process works:

1. on the registration page and open a new account.
2. Verify your mobile number with an OTP.
3. Deposit a minimum of ৳500 via bKash, Nagad, or Rocket.
4. Once your deposit is confirmed, the bonus will appear in your account's bonus wallet immediately.

Keep in mind, the welcome bonus is a one-time offer — it applies to your first deposit only. Second or third deposits are not eligible. For the exact bonus amount and wagering requirements, the Bonus page Note — bonus rates may be increased during certain special periods.

All current offers and promotions on i89 On the Promotions page all in one place. The page is updated regularly — new offers are typically added once a week, though new promos may also go live mid-week during major tournaments or special occasions.

Types of offers typically available:

1. Cashback Offer: Get a portion of your losing bets back within a specific period.
2. Reload Bonus: Deposit bonuses available weekly or monthly.
3. Tournament Special Offer: Special markets and odds boosts during the World Cup, IPL, or BPL.
4. Seasonal Promotion: Exclusive promos for Eid, Puja, and other special occasions.

When you're logged in to i89, you'll be notified instantly in the account notifications section whenever a new offer is available. To make sure you never miss an offer related to your favourite sport, check back regularly Promotions Page Make it a habit to check regularly.

At i89, entering the wrong password five consecutive times will automatically lock your account for 30 minutes. This is a security measure to prevent unauthorised access to your account.

What to do if your account is locked:

1. Wait 30 minutes: If the lock was automatic, it will lift on its own after 30 minutes. You can then log in using the correct password.
2. If you've forgotten your password: Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number, and you can then set a new password.
3. Contact Support: If you haven't received an OTP or your account is locked for any other reason, contact i89 via live chat. Provide your registered mobile number and name, and support will typically unlock your account within 10–15 minutes.

To avoid this hassle in the future, write your password down somewhere safe or save it in your browser. Changing your password regularly is also a good security habit.